melbet agents Privacy Policy

melbet agents ("we", "us", or "the Site") is an online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the melbet agents website, mobile application, and all related digital services.

This policy explains what information we collect, why we collect it, and how it is managed when you use our platform, create an account, or use any of our services. By using this site, you are considered to have accepted the terms of this policy.

melbet agents collects various types of information from different sources. These are described in detail below:

2.1 Registration and Identity Information

We collect and store the information you provide when creating an account:

• Full name
• Date of birth (for age verification — minimum age to participate on this site is 21+)
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial Transaction Information

When you use bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals, transaction records, amounts, and time-related details are stored. Complete payment card or mobile banking account details are not kept on our servers.

2.3 Usage and Activity Information

• Login dates, times, and device details
• Time spent in each game or betting section
• Betting history and win/loss records
• Details of promotional offers and bonuses used

2.4 Technical Information

• IP address
• Browser type and version
• Operating system
• Cookies and session data (see Section 7 for details)
• Device identification information

melbet agents uses the collected information for the following purposes:

3.1 Account Management and Verification

We use information to create and maintain your account, verify identity, and prevent multiple accounts or fraudulent activity. Age verification is particularly important to us — accounts for users under 21 are not approved.

3.2 Service Delivery and Improvement

Information is used to run betting, casino games, and live casino services properly, identify technical issues, and improve the user experience.

3.3 Financial Transaction Processing

Relevant financial information is used to complete deposits and withdrawals and to maintain transaction records.

3.4 Customer Support

Your account and transaction information is used to verify your identity when providing support via 24/7 live chat and email.

3.5 Promotional Communications

If you give your consent, your email or mobile number may be used to inform you about new offers, bonuses, and competitions. You can stop receiving such communications at any time.

melbet agents does not sell users' personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 With Service Partners

Only the information necessary to deliver services is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, banks), technology providers, and customer support platforms. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be provided to relevant authorities in the event of a court order or legal obligation.

4.3 Fraud Prevention

Coordination with security specialists may occur to detect and prevent money laundering, fraud, or other illegal activity.

melbet agents has put in place a number of technical and administrative measures to protect your information:

• SSL Encryption: Data transmission is secured using SSL technology across all pages of the site.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Restricted Access: Only authorised staff may access your information, and only when specifically needed.
• Regular Security Reviews: The platform's security is tested and updated regularly.
• Two-Step Verification: Additional verification is applied for suspicious logins or large transactions.
• Data Backup: Data is backed up regularly in a secure environment.

However, no method of transmitting information over the internet is completely secure. We make every effort to protect your data, but we cannot guarantee absolute security.

Relevant information is kept for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for the following reasons:

• Financial transaction records — for the applicable period required for accounting purposes
• Information needed for dispute resolution
• For fraud prevention and security purposes
• To fulfil legal obligations

Once those purposes have been met, the information is securely deleted or anonymised.

The melbet agents website uses cookies and similar technologies. These are small text files stored in your browser that help improve site functionality and the user experience.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security checks, and the core functionality of the site. Without them, the site will not work properly.

7.2 Analytical Cookies

Information about which pages are used most and how users navigate the site is collected and used to improve the site.

7.3 Cookie Controls

You can control or refuse cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

You have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, please contact our customer support.

8.2 Right to Correction

You have the right to request the correction of any information stored in your account that is incorrect or out of date.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or dispute resolution requirements.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. Contact customer support or use the 'Unsubscribe' link at the bottom of any email.

melbet agents provides services only to those aged 21 and above. We do not knowingly collect information from minors. If someone creates an account by concealing their age, or if this comes to our attention, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has registered on this site, please contact our support team.

Your information may be stored or processed on servers in various countries as required for melbet agents operations. In such cases, we ensure that all parties involved comply with appropriate data protection standards.

Where data is transferred to third countries that may not have protection equivalent to Bangladesh's standards, we put contractual safeguards in place.

melbet agents reserves the right to amend this Privacy Policy when necessary. For any significant changes, we will:

• Update the date on this page
• Notify registered users by email (for important changes)
• Display a notice on the site

Continuing to use the site after an updated policy is published will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

To learn more about us and get a full overview of our services, visit our About Us page.

If you have any questions or complaints about this Privacy Policy, please contact our support team. Our team is available 24/7 in both Bangla and English.

You can also check our Frequently Asked Questions section for answers to common questions, where detailed responses on account, payment, and security topics are provided.