melbet agents Terms and Conditions

1 Introduction and Scope of Application

These terms and conditions ("Terms") apply to the melbet agents platform and all services under it. By visiting the website, registering an account, placing bets, claiming bonuses, or conducting any type of transaction, you are agreeing to these Terms.

These Terms have been prepared in English for users in Bangladesh. In the event of any ambiguity, the English version shall be considered final.

To learn more about melbet agents, please read our page about the site and its purpose.

2 Age Eligibility and Registration

2.1 Minimum Age

To open an account and use any service on melbet agents, you must be at least 21 years old. If anyone underage registers or provides a false age, the account will be closed immediately and all funds deposited into it will be forfeited.

2.2 Single Account

Each user may open only one account. If multiple accounts are found under the same person's name or from the same device, all of them will be closed and any deposited balance and earned bonuses will be cancelled.

2.3 Accuracy of Information

The name, mobile number, and date of birth provided at registration must be accurate and up to date. During the account verification process, melbet agents may request any documents and reserves the right to suspend withdrawals until satisfactory documents are provided.

2.4 Password Security

Keeping your login details confidential is your responsibility. You are responsible for all activity carried out from your account. If you suspect unauthorised access, notify the support team immediately.

3 Deposit and Withdrawal Rules

3.1 Deposit Methods and Limits

melbet agents currently accepts deposits via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount for each method is ৳500.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Once requested, processing is generally completed within 10 to 45 minutes. Withdrawal methods are the same as deposit methods — bKash, Nagad, Rocket, and bank transfer.

3.3 Restrictions on Deposits and Withdrawals

Depositing from or withdrawing to a third-party account is not permitted. It is preferred that the deposit and withdrawal methods match. melbet agents reserves the right to hold any suspicious transaction until it has been verified.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before withdrawal.

4.2 Recurring Bonuses

Weekly reload rewards, Monday revival deposit offers, cricket festival bonuses, birthday special gifts, and refer-a-friend benefits — all promotions have their own terms and wagering requirements. Failing to meet the terms stated with each offer may result in the bonus being cancelled.

4.3 Bonus Abuse

Placing opposing or coordinated bets, creating fake accounts, or using any other manipulation solely to earn bonuses is strictly prohibited. If such activity is detected, all bonuses and profits on the relevant account will be cancelled.

4.4 Right to Modify Bonuses

melbet agents reserves the right to change, suspend, or cancel any promotion without prior notice. Wagering requirements already completed on an active bonus will not be voided.

5 Betting and Gaming Rules

5.1 Bet Acceptance and Cancellation

melbet agents reserves the right to cancel any bet due to a technical error, incorrect odds, or any other reasonable cause. In such cases, the staked amount will be refunded but no winnings will apply.

5.2 Sports Betting

For bets on cricket, football, and other sports, published odds are not final — odds may change as the market moves. The odds shown at the time a bet is confirmed will remain in effect.

5.3 Live Casino and Slots

In the event of any technical disruption (disconnection, server error) at a live casino table or slot game, the data recorded on the game server will be considered final. RTP and payout policies for game providers are determined according to their own rules.

5.4 Match-Fixing and Fraud

Using insider information, match-fixing, or placing any fraudulent bets is strictly prohibited. If such activity is detected, the account will be closed and the relevant authorities may be notified.

6 VIP Program and Cashback

melbet agents has three VIP tiers — Bronze, Silver, and Gold. Weekly cashback is given based on the net loss for that week: Bronze up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%. Example: a Silver member can receive up to ৳160 cashback on a net loss of ৳20,000 in one week.

Advancement through VIP tiers is based on consistent regular play. melbet agents reserves the right to change cashback and other VIP benefits without prior notice. If abuse of VIP benefits is detected, the tier may be changed or revoked.

7 Responsible Gaming Policy

melbet agents believes that gaming is a leisure activity — it should not be treated as a reliable source of income. We encourage users to set weekly or monthly deposit limits and to use self-exclusion tools when needed.

Reading our responsible gaming guidelines will give you practical advice on avoiding the harmful effects of gambling. This service is restricted to users aged 21 and above. Minors may not use this platform.

8 Security and Data Protection

Your personal information is kept secure with SSL encryption. Full details on how data is collected, stored, and used are provided in the melbet agents Privacy Policy. Your information is not sold to any third party.

melbet agents may temporarily verify or suspend an account if investigation of suspicious activity is required. The relevant user will be notified during this time.

9 Acceptable Use Policy

9.1 Prohibited Activities

• Using any automated software, bots, or scripts on the platform.
• Attempting unauthorised access to another user's account.
• Using the platform for money laundering or any other illegal purpose.
• Claiming chargebacks or refunds in violation of payment provider rules.
• Threatening, abusive, or harassing behaviour — including towards the support team.

9.2 Grounds for Account Closure

If any of the prohibited activities listed above is proven, the account will be permanently closed without prior notice and the remaining balance may be forfeited.

10 Limitation of Liability and Dispute Resolution

10.1 Limitation of Liability

melbet agents will not be liable for losses caused by technical disruptions, third-party service failures, or the user's own connection issues. Liability for any direct or indirect financial loss will be limited.

10.2 Dispute Resolution

If you have a complaint, first contact the support team via 24/7 live chat or email. The support team provides assistance in both Bengali and English. If your complaint cannot be resolved, you may apply for an internal review.

10.3 Arbitration

If a dispute cannot be resolved through discussion, both parties agree to settle it through binding arbitration. The arbitration process must be followed before taking the matter to court.

11 Mobile App and Software

The melbet agents Android (APK) and iOS apps are available through official channels. Manage your device's permission settings responsibly when downloading and installing the app. If you install the app from an unofficial third-party source, you bear the security risks yourself.

If you experience a technical issue in the app, report it directly in the support chat — use the web version without waiting.

12 Changes and Updates to the Terms

melbet agents may partially or fully update these Terms at any time. Continued use of the platform after updated terms are published means you have accepted the new terms. For significant changes, you will be notified via your registered email or through a notification.

If you have further questions about the Terms, look for answers on our FAQ page or contact the support team directly.

13 Entire Agreement and Severability

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between melbet agents and the user. If any part of these Terms becomes unenforceable for any reason, the remaining parts will remain fully in effect.

Failure to enforce any provision of these Terms does not mean that provision has been waived — it may be enforced at any time in the future.